Terms of service

Last updated: September 10, 2026

Welcome to Lala’s Vibe! These Terms of Service explain the rules for using our website and purchasing products from us.

By visiting our website, browsing our products, or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Lala’s Vibe

Lala’s Vibe is an online pet shop offering fun, stylish, cozy, and practical products for dogs and their people.

Our products are carefully selected and inspired by our own pups, Kodak and Kali.

Throughout these Terms, “Lala’s Vibe,” “we,” “us,” and “our” refer to Lala’s Vibe.

2. Using Our Website

You agree to use our website only for lawful purposes.

You may not use our website to:

Violate any applicable law or regulation
Attempt to gain unauthorized access to our website or systems
Interfere with the operation or security of our website
Copy or misuse our content, images, branding, or product information
Use our website in a way that could harm Lala’s Vibe or our customers

We reserve the right to refuse service, cancel orders, or restrict access to our website when reasonably necessary.

3. Products and Product Information

We do our best to provide accurate product descriptions, photographs, sizing information, colors, and other details.

However, colors may appear slightly different depending on your device or screen settings.

Product availability, pricing, sizing, colors, and other details may change without notice.

We reserve the right to correct errors, update product information, or discontinue products at any time.

Some products may be available only in certain sizes, colors, or variants. Please carefully review the product page and size information before placing your order.

4. Orders

When you place an order, you are making an offer to purchase the products in your order.

After your order is placed, you will receive an order confirmation. This confirmation does not necessarily mean that your order has been accepted if there is an issue with availability, payment, pricing, or other order information.

We reserve the right to cancel or refuse an order for reasons including:

Product availability
Pricing or listing errors
Suspected fraudulent or unauthorized activity
Incorrect customer or shipping information
Other circumstances that prevent us from reasonably fulfilling the order

If we cancel an order after payment has been received, we will issue a refund for the amount paid for the canceled order.

5. Prices and Payment

All prices displayed on our website are listed in U.S. dollars unless otherwise stated.

Prices may change at any time without notice.

You agree to provide accurate and complete billing and payment information when placing an order.

By submitting payment information, you confirm that you are authorized to use the payment method provided.

We use third-party payment providers to securely process payments. Lala’s Vibe does not directly store your full payment card information.

6. Shipping and Delivery

We process orders according to the shipping information provided on our website.

Shipping times are estimates and are not guaranteed delivery dates. Delays may occur because of carriers, weather, customs, holidays, or other circumstances outside our control.

Once an order has been shipped, tracking information may be provided to the email address associated with the order.

Customers are responsible for providing an accurate shipping address. Lala’s Vibe is not responsible for delays or additional costs caused by an incorrect or incomplete shipping address.

For international orders, customers may be responsible for customs fees, duties, taxes, or other charges imposed by their destination country.

Please review our Shipping Policy for additional information.

7. Returns and Refunds

We want you and your pup to be happy with your purchase.

Returns and refunds are handled according to our Refund Policy.

Please review our Refund Policy before making a purchase so you understand the eligibility requirements, return timeframes, and other conditions that may apply.

8. Pet Product Safety

Our products are intended for use by pets and their owners, but individual pets may react differently to products.

Always supervise your pet when introducing a new toy, accessory, clothing item, or other pet product.

Inspect products regularly for signs of damage or wear and discontinue use if a product becomes damaged.

Lala’s Vibe is not responsible for injuries or damages resulting from improper use, unsupervised use, misuse, or failure to follow product instructions.

When applicable, please follow any safety or care instructions provided with the product.

9. Intellectual Property

All content on the Lala’s Vibe website, including our name, logo, branding, photographs, graphics, written content, product descriptions, and other original materials, belongs to Lala’s Vibe or is used with permission.

You may not copy, reproduce, modify, distribute, publish, sell, or use our content without our written permission.

Lala’s Vibe, our branding, and our original content may not be used in a way that suggests an unauthorized relationship, partnership, or endorsement.

10. Third-Party Services and Links

Our website may use third-party services or contain links to websites operated by other companies.

These third parties may have their own terms, policies, and privacy practices.

Lala’s Vibe is not responsible for the content, policies, availability, or practices of third-party websites or services.

11. Website Availability

We do our best to keep our website available and functioning properly, but we cannot guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend, modify, or discontinue portions of our website for maintenance, updates, or other reasons.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Lala’s Vibe and its owners, employees, and representatives will not be responsible for indirect, incidental, special, or consequential damages arising from your use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

13. Changes to These Terms

We may update these Terms of Service from time to time.

When we make changes, we will update the “Last updated” date at the top of this page.

Your continued use of our website after changes are posted means you accept the updated Terms.

14. Governing Law

These Terms of Service are governed by the laws applicable in the State of California, without regard to conflict-of-law principles, except where applicable law requires otherwise.