Refund policy

Last updated: September 10, 2026

At Lala’s Vibe, we want you and your pup to be happy with your purchase. 🐾

If something isn't quite right, we're here to help.

1. Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be free from damage, stains, odors, or signs of use
  • Include its original packaging when reasonably possible
  • Be returned within 30 days of the delivery date

Certain items may not be eligible for return for health, hygiene, safety, or other reasons. This may include items that have been used by a pet.

If you are unsure whether your item qualifies, please contact us before sending anything back.

2. How to Start a Return

Please contact us at alahnamartinez.media@gmail.com before returning an item.

Include:

  • Your order number
  • The name used to place the order
  • The item you would like to return
  • The reason for the return
  • Photos, if the item arrived damaged or defective

Please do not send a return to an address listed on our website unless we have specifically provided that address to you.

We will provide return instructions for approved returns.

3. Return Shipping

Unless an item arrives damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

If we determine that an item was damaged, defective, or incorrectly sent by us, we will work with you to resolve the issue and may cover reasonable return shipping costs when appropriate.

4. Damaged, Defective, or Incorrect Items

We want to make things right if your order arrives damaged, defective, or different from what you ordered.

Please contact us as soon as possible after delivery and include your order number and clear photos of the issue.

Do not throw away the item or packaging until we have had an opportunity to review the issue.

Depending on the situation, we may offer a replacement, refund, or another appropriate solution.

5. Refunds

Once your return is received and reviewed, we will let you know whether your refund has been approved.

If approved, your refund will be issued to the original payment method.

Please allow your payment provider additional time to process and post the refund to your account.

Shipping charges are generally non-refundable unless the return is the result of an error on our part or another circumstance where a refund of shipping is appropriate.

6. Sale and Promotional Items

Unless otherwise stated, sale and promotional items are subject to the same return requirements outlined in this policy.

Certain promotional offers may have additional terms. If so, those terms will be provided at the time of purchase.

7. Exchanges

We do not guarantee exchanges because product availability, sizes, and colors may change.

If you need a different size, color, or product, please contact us and we'll do our best to help.

8. Pet Product Safety

For the safety of your pup, please inspect all products before use and regularly thereafter.

Discontinue use if an item becomes damaged or unsafe.

We recommend supervising your pet when introducing new toys, clothing, collars, accessories, or other pet products.

9. Questions?

We're happy to help. 🐾

Lala’s Vibe
Sacramento, California, United States
Email: alahnamartinez.media@gmail.com

From our pups to yours,
Kodak, Kali & Lala 💕