Shipping policy

Last updated: September 10, 2026

We know you're excited to get your pup's new favorite things, so we work to get every order on its way as quickly as possible. 🐾📦

1. Order Processing

Orders are typically processed within 1–3 business days.

Business days do not include weekends or holidays.

Once your order has been processed and shipped, you'll receive tracking information at the email address provided during checkout.

2. Estimated Delivery Times

Delivery times vary depending on your location and carrier.

Our current estimated shipping times are:

Destination Estimated Delivery
United States & Canada 7–12 business days
United Kingdom & Australia 7–14 business days
Rest of World 10–21 business days

These are estimated delivery windows, not guaranteed delivery dates.

Shipping times may be affected by carrier delays, weather, holidays, customs processing, incorrect addresses, or other circumstances outside our control.

3. Tracking

Tracking information will be sent to the email address associated with your order after your package has shipped.

Please allow 2–5 days for tracking information to begin updating after shipment.

If your tracking information does not immediately show movement, this does not necessarily mean your package is lost.

4. Shipping Address

Please make sure your shipping address is complete and accurate before submitting your order.

Lala’s Vibe is not responsible for delays, lost packages, or additional shipping costs resulting from an incorrect or incomplete shipping address provided at checkout.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible at alahnamartinez.media@gmail.com.

We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or shipping.

5. International Orders

International customers may be responsible for customs duties, import taxes, VAT, or other fees charged by the destination country.

These charges are not controlled by Lala’s Vibe and are generally the responsibility of the customer.

Customs processing may also affect delivery times.

6. Delayed or Missing Packages

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If the tracking information indicates that the package was delivered but you cannot locate it, please check around your delivery location and with household members or neighbors when appropriate.

If you still cannot locate your package, contact us and we'll do our best to help.

While we cannot control carrier delays or delivery issues, we're always happy to help you understand the available next steps.

7. Multiple Items in an Order

If your order contains multiple products, they may arrive in separate packages.

This can happen because products may be shipped from different fulfillment locations.

You may therefore receive separate tracking numbers and packages for the same order.

8. Shipping Delays

Once an order has been handed to the shipping carrier, delivery is outside of our direct control.

We are not responsible for delays caused by:

  • Shipping carriers
  • Weather
  • Holidays
  • Customs
  • Incorrect addresses
  • Natural disasters
  • Service interruptions
  • Other circumstances outside our reasonable control

We appreciate your patience if your package takes a little longer than expected.

9. Questions About Your Order?

We're here to help. 🐾

Lala’s Vibe
Sacramento, California, United States
Email: alahnamartinez.media@gmail.com

Thanks for shopping small and supporting Lala’s Vibe!

From our pups to yours,
Kodak, Kali & Lala 💕